Niche Site Duel – Investigating a Sudden Drop in Earnings

It’s been a while since I last published a dedicated update about my niche site, securityguardtraininghq.com. A lot has happened in the world of search engine optimization since the last update and there’s a lot of interesting data to report and thoughts in my head that will determine where I go with this site in the future.

For those of you who are unfamiliar with this particular project, it’s a site that I created from scratch as part of a publicly documented challenge which later became known as the Niche Site Duel.

From keyword research to niche selection, all the way through building the site and earning from it – it’s all documented on the hub.

Today I’m going to share some interesting updates about the earnings and traffic on the site, and walk you through the process of trying to figure out my next steps.

Earnings: Have I Hit My Peak?

Since I started the site, it has earned a total of $23,543.79.

Earnings primarily come from Google Adsense (96%), with additional earnings coming from a job board, private advertising and Media.net.

$23.5k from a niche website in under 2 years is excellent, but looking at the trend of earnings-over-time, I can’t help but be a little concerned:

22162 earnings time Niche Site Duel – Investigating a Sudden Drop in Earnings

As you can see, since the beginning of 2012 the earnings have been on the downward slope, which is never good.

Although I’m still earning over $1,500 per month (and on pace to do nearly the same here in May), I’d rather turn things around and continue to climb upwards like what was happening all of last year.

In order to turn things around, we have to first examine what may have caused  this particular downward trend.

Traffic, Maybe?

The first and easiest thing to examine is the traffic that’s coming to the site.

If the traffic graph follows the same path, then we can determine that the earnings have decreased because the amount of traffic has decreased – in which case we would then have to dig deeper to see what’s causing the drop in traffic. For instance, it could be a drop in search engine rankings – possibly due to recent changes in Google’s search engine algorithm.

That would make sense, but let’s head to the graph:

22162 visitors time Niche Site Duel – Investigating a Sudden Drop in Earnings

Hmm..after January 1 2012 the traffic does decrease slightly, but the drop is not nearly as dramatic as it was with the earnings, and it starts to go back up again in April.

It’s good to know that Google is still liking this site.

Even after all of the algorithm changes, including the latest penguin update (which I talk about in my latest monthly income report, including what happened to a couple of my other niche sites), it’s still ranking #1 for it’s primary keyword and continues to pull in traffic from over 6,230 different keywords over the past month.

So if it’s not the traffic and rankings, what is it then?

The next logical thing to check would be the trends at the point at which money is earned – Google Adsense.

There are three main metrics of interest within Adsense:

  • Click-Through Rates (CTR)
  • Cost-Per-Click (CPC); and
  • Revenue Per  1000 Impressions (RPM)

Click-Through Rates, Maybe?

If click-through-rates follow the same path as the earnings graph, then we can determine that the earnings have decreased because the number of people clicking on ads has decreased – in which case we would then have to dig deeper to see what’s causing the drop in click-through-rates.

It’s hard to get an overall picture of the CTR with all of the different ads on the site, each with their own specific locations, and some not showing on each page. So instead, I’ve taken 3 specific kinds of top-performing ads on this site and put them each into one graph against each other. Those three ads include:

  1. The set of Link Ad units across the top of all posts and pages, including the homepage.
  2. The large rectangle ad unit on the homepage, justified to the right hand side within the first paragraph of text.
  3. The large rectangle ad unit on all inner posts, justified to the right hand side within the first paragraph of text.

22162 homepage ads Niche Site Duel – Investigating a Sudden Drop in Earnings

22162 inner post ads Niche Site Duel – Investigating a Sudden Drop in Earnings

And here’s what we get over time:

*Note that before March 2011 I used a different set (sizes and placements) of Adsense ads, which is why the data here starts “late”. Also note that the actual Click-through Rates are hidden to comply with Google Adsense’s terms and conditions.
22162 ctr time Niche Site Duel – Investigating a Sudden Drop in Earnings

This is where it starts to get interesting…

Besides the fact that you can see which type of ads have a higher click-through rate than others (results may vary for your own site, however most other sites I’ve worked with follow a similar pattern), you can see that there’s a drastic drop in CTR during the past two months across the entire board.

If you look at the Link Ads, you can see the CTR was basically cut in half, and almost just as much for the other ad units.

This pattern reflects the earnings graph almost exactly. Although it looks like the earnings started to dip in January, January was actually the peak, and so a little fluctuation around a peak is normal (like in February), but a continuous and dramatic drop like in March and April is something to be worried about.

Click-through rates seem to be the issue – or at least part of it. To make sure, let’s look at how the cost-per-click has varied over time for each of these ad units.

22162 cpc over time Niche Site Duel – Investigating a Sudden Drop in Earnings

CPC hasn’t varied much at all, even through the beginning of the year, so it’s definitely the click-through rates that are accounting for the drop in earnings.

Based on this, it’s easy to predict what the RPM (revenue per 1000 impressions) will look like:

22162 rpm over time Niche Site Duel – Investigating a Sudden Drop in Earnings

It’s scary to see such a sudden drop (almost by half!) in CTR and RPM in such a short period of time. As it was happening (during the months of March and April), I could tell something was up when I was casually checking my Adsense account – but to see it in a time graph like this is crazy – especially with over a year of consistency behind it.

So back to the big question:

What caused the sudden drop in click-through rates?

In other words, why aren’t people clicking on the ads as much as they used to?

Reasons for a Lower CTR

With Adsense, there are a number of things that are actually out of our control when it comes to the CTR.

Most obvious are the types of ads that show up on our site and within our content.

With advertisers bidding behind the scenes around the clock on the Adwords side of things, certain advertisers that garner a higher click-through rate go in and out of sight. Some may even end their campaigns completely which can dramatically effect Adsense earnings for us publishers.

Furthermore, the copy of the ads, which is again out of our control, have a lot to do with CTR. One little punctuation can be the difference between hundreds and thousands of dollars over a long period of time.

If nothing else was done on the site, and everything else remained the same, then it would be safe to say that the lower CTR was something external and out of my control.

Although this could have happened, I suspect something I did on the site had a direct impact on the CTR instead.

Here are the recent changes I’ve made on the site that may have contributed:

I Added Private Advertising Banners

In order to diversify my income streams, I decided to attempt selling banner ad space on the site to companies looking to get in front of some of my traffic.

This started at the end of January, 2012.

Hmm…

I landed a few advertisers right away, but as you can see the Adsense income started to go down right around the same time.

It’s hard to say if this is directly correlated – but it would make complete sense: more items to click on, including images that may be more eye catching than an Adsense advertisement, and therefore less clicks on the Adsense ads.

With the banner ads I don’t earn per click, I charge a fixed monthly fee instead.

If the additional private advertising income matched or exceeded the loss in Adsense earnings, then it would be wise to continue, however, it seems like the losses far outweigh the gain.

I’m still a huge proponent of diversifying the income streams – as most of us know, especially when working with Google, it’s not wise to put all of our eggs in one basket. There has to be some kind of balance between what’s making money and staying diverse – a balance that I have yet to find with this particular niche site.

I Added Media.net

To diversify even further (and apparently dilute the effectiveness of Adsense on my site) I added another ad platform, Media.net, on my site starting March 12.

Hmm…

Media.net is similar to Adsense in how it works, so it was great to see that immediately Media.net started to earn some money – so for diversification purposes it was doing it’s job – but probably for the same reasons as with the banner ads, my Adsense income dropped.

Adsense is still the top dog when it comes to pay-per-click ad networks.

The Next Step

What would happen if I went back to how it was before and took out the banner ads and media.net?

I’m curious, just as much as you are, and for the next few months (starting June 1st, after banner ad deals expire) I’m going to give it a shot and see what happens.

It should make for an interesting test, but it’s good to see that there are still other options out there for monetizing a site other than Google Adsense, although not quite as profitable.

Maybe it’s just not the right time to start exploring those avenues just yet – or at least in the way I was doing it.

Maybe I need something bigger.

The Next Level

I’m still urgently looking to increase the income coming from this site – I believe there’s a lot of potential here, something maybe bigger than advertising in general.

It’s time to start thinking about taking it to the next level.

The next level would include things like:

  • Training courses (or becoming an affiliate for training courses)
  • Geographical listings of all security guard training facilities
  • Geographical listings of all security guard companies
  • More articles being posted
  • Updated news about the industry
  • In-depth information about different positions and respective salaries
  • And probably a whole lot more.

Like I mentioned at the end of my last income report, the most successful websites are the ones that “dominate the niche and become the ultimate resource” for a particular industry.”

It’s great that I’ve been able to take this site to the top of Google and begin earning some decent income from it (especially working less than an hour a week on it), but it’s time to figure out how I can make an ultimate resource, because the more I can do that, the more people I will help and as a result, the more money the site will earn.

It’s time to start brainstorming and taking action!

As always, I’ll keep you posted on my progress.

And to finish up, it would have been very easy for me just to show you a graph of my CTR and RPM and say “this is what happened, why it happened and what I plan to do about it”, but I really wanted to go in-depth with you today so that you can see exactly what my thought process is like and how important it is to keep track of anything and everything that’s going on with your site.

Cheers, and have a great weekend!

———————
Thanks for reading!

If you would like to leave a comment on this post, please click the link below:

Niche Site Duel – Investigating a Sudden Drop in Earnings

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 Niche Site Duel – Investigating a Sudden Drop in Earnings  Niche Site Duel – Investigating a Sudden Drop in Earnings  Niche Site Duel – Investigating a Sudden Drop in Earnings  Niche Site Duel – Investigating a Sudden Drop in Earnings  Niche Site Duel – Investigating a Sudden Drop in Earnings

 Niche Site Duel – Investigating a Sudden Drop in Earnings

[via Smart Passive Income]

Facebook IPO Makes History

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e76bd Mark Zuckerberg Facebook 008 Facebook IPO Makes History
Photograph: Paul Sakuma/AP
It’s a big day for Mark
Zuckerberg and friends
. Just a few minutes ago, the inventor and head of
the world’s most popular social network rang the opening bell for the Nasdaq in
anticipation of Facebook’s
initial public offering (IPO)
that will make him and a handful of people
under the age of 50 millionaires or even billionaires. Shares are expected to
begin trading around 11am Eastern Time at $38 per share.
This is also an exciting day for the tech industry in
general as this is the largest Internet IPO ever (and the 3rd
largest IPO in U.S. history
) and it certainly legitimizes the rise of
social media. Despite all the hoopla, some analysts
are warning against jumping into Facebook right away
. Some warn to stay
away from the stock for at least 6 months and some say to wait even longer.
One thing is for sure: the IPO puts a lot of pressure on the
social media giant to monetize its 900 million users worldwide and maintain its
place at the head of the class. Only time will tell if Facebook outpaces predecessors
like Google and Apple or if it will become another sideshow attraction like
Yahoo!.
Are you planning to invest in Facebook’s IPO? We want to
hear from you in the comments section.  
cd326 22663583 621164645913786083?l=tengoldenrulesblog.blogspot Facebook IPO Makes History

 Facebook IPO Makes History

[via Golden Rules]

Blog Better by Slowing Down

This guest post is by Timo Kiander of Productivesuperdad.com.

Are you afraid that you’ll never reach blogging success? Are you working your backside off on top of your day job to produce articles, ebooks, videos, and podcasts, and learn everything about Pinterest (or any other social network for that matter)?

Do you feel you are running on a blogging treadmill like a hamster but never giving yourself time to rest and recover?

If this is you, then welcome to the club! I have been there, done that, and I can relate. It’s not a very pleasant feeling to experience. However, things don’t have to be that way: there is a solution for this situation.

Burnouts, broken relationships, and abandoned blogs

Let’s face it: working harder and longer hours on your blog doesn’t necessarily make you more productive.

In the short term it might do that, but in the long run you are going to burn out. You are going to lose the fun of blogging too—even on the topic you’re passionate about.

On top of all that, you also put your relationships with your closest ones to danger. When too much of your blogging time is prioritized over the family time, you are soon in a situation where you have to make a decision: you can choose either your blog or your family.

They’re to blame (and you too!)

It’s a lot easier to blame someone else than to take responsibility for your own actions, but in this scenario there are really two responsible parties: them and you.

No matter which blogging hero (or productivity hero) you listen to, they keep telling you that more is better. Create more. Engage more. Be everywhere!

They say, “You cannot build a successful blog without working like crazy, taking massive action, and producing solid, shareable content on a frequent basis. And if you can do it all on a daily basis, that’s even better!”

So, you look up to your blogging hero and think, “Well … s/he must be right. I’ve got to get my act together and work more, do more, engage more. Otherwise, I’ll never see the blogging success that I want or the six-figure income that I’m dreaming about.”

You believe the stories they tell you. It’s virtual peer pressure at its worst—and you take the bait.

Time to slow down

I have been blogging since 2010 and I have consistently produced material for my blog twice per week. That includes written content and videos, and at some points I was even doing podcasts.

In addition, I have guest posted on big blogs and produced couple of ebooks as well—all while having a day job, a family (my wife and a son), and some time-consuming hobbies (I’m a triathlete and a marathoner).

Lately, I have felt like that hamster on a treadmill—I keep running and running but I never have a chance to relax or recover. Nor have I had time to study, do more research, or truly connect with other bloggers.

That’s why I decided to slow down my blogging pace. I’m not leaving blogosphere. I’m just cutting down the speed a bit. By doing this I aim to grow my blog even bigger than it is now.

In practice, slowing down means posting every other week instead of on a weekly basis. This change gives me more room to breathe, and allows me to do more reading and testing, and to create more new material.

For instance, for a couple of months I have wanted to build my own time management system, but I had to postpone the project because of lack of time. Or what about learning photo reading? That’s yet another project that I had to postpone. Interviews, tests, experiments, case studies … I guess you already know by now why I have never started with these projects, though they’re all on my list.

Some people are scared of this change and think that slowing down is like regressing—that if you slow down, you won’t be on everyone’s minds and lips anymore.

Well, maybe. But look around. There are many big bloggers who don’t follow a daily blog post pattern, and they’re still doing well! Derek Halpern and Glenn Allsop and Jon Morrow come to mind (and by the way, check out this video to learn why Derek is posting so infrequently).

In my opinion, slowing down is not regression. Actually, it is the best thing that has happened to me for a long time.

How to slow down successfully

Slowing down may sound easy, but in reality it’s not. One scary word keeps most of the bloggers working the same way they always have: fear.

They fear that if they change their routines and habits, they are not going to reach blogging success. They are also afraid of missing something crucial if they don’t follow to the letter what the gurus are teaching (advice that so many other bloggers are following).

But if they’re brave enough and decided to get through that glass wall known as fear, a new world would emerge for them. Are you one of these brave ones? If you are, here are five steps to follow that should make the transition much easier:

  1. Acknowledge your current situation. You are stressed or burned out by blogging, thus you want to spend more time with your loved ones. Things cannot continue this way any longer.
  2. Listen to external signals very carefully: Are you working too much and taking the common time off from your family? Are you working like a madman, but without any remarkable results? These clues should give you indication that you should slow down your blogging.
  3. Make a decision to test the blogging slowdown. Shift to blogging once per week instead of every day, for example, and see what advantages and disadvantages it has for you.
  4. Hire some professional help if possible. In fact, my decision to slow down was greatly affected by my blogging coach. Although at first his suggestion of slowing down sounded foreign, I have learned to appreciate it and I feel grateful for this advice! That’s really the power of having an external person looking at you: they have the ability to give powerful, objective advice for your benefit.
  5. Connect with other bloggers and ask them to write guest posts for your blog. That way, you get content almost without any effort, and you can free up your time even more. And don’t forget interviews either. They are great a way to generate valuable content with less effort.

Don’t get me wrong: it is fine to learn from gurus, but be sure to adjust their lessons to your unique situation! You are the only one to say if you are capable of producing epic content every day, or only once a week.

Over to you now: have you slowed down your blogging pace because of increased stress, weaker relationships with your close ones, or just plain burning out—even when blogging about something you are passionate about? Leave your comments and share your experiences below. Let’s support each other to slow down!

Timo Kiander, a.k.a. Productive Superdad, teaches WAHD superdad productivity for work at home dads. If you want to get more productive in your own life, grab 222 of his best Tips for Becoming a Productivity Superstar.

Originally at: Blog Tips at ProBlogger

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Blog Better by Slowing Down

 Blog Better by Slowing Down  Blog Better by Slowing Down  Blog Better by Slowing Down

 Blog Better by Slowing Down

Ring in the New: Facebook Grows While HP Contemplates Huge Cuts

12f6b facebook icon 1 Ring in the New: Facebook Grows While HP Contemplates Huge CutsWe already know that Facebook and its 2,000 or so employees are about to hit the big time. If you haven’t heard you must live under the same rock as SpongeBob’s buddy, Patrick, does.

So rather than belabor an already over-reported “story” let’s do a quick comparison that today’s Facebook IPO brings to the forefront. Let’s just say this is a day when we may see the real changing of the guard in the world of ‘tech’.

I put tech in quotes because while many will claim Facebook is a tech company I will say that that idea is just plain wrong. Facebook is a media / publishing company that USES technology. It is a marketing vehicle. It is not going out and reselling technology solutions to people, it is going out and selling marketing solutions to people. As a result, Facebook is looking at a $100 billion valuation and many newly minted millionaires today.

Now let the Valley’s pendulum swing in the complete opposite direction and the news is not nearly as happy. Hewlett-Packard (HP), once a powerhouse in the tech world is reporting the complete antithesis of the Facebook situation. Bloomberg reports

Hewlett-Packard Co. (HPQ) is considering cutting as many as 25,000 jobs, or 8 percent of its workforce, to reduce costs and help the company contend with ebbing demand for computers and services, people briefed on the plans said.

The number to be cut includes 10,000 to 15,000 from Hewlett-Packard’s enterprise services group, which sells a range of information-technology services and has been beset by declining profitability, said these people, who asked not to be identified because the plans aren’t final and may change.

Even if these plans do change, just the fact that HP is considering this kind of action is scary.

Today marks the day that the tide has truly turned. Innovation is occurring in the soft services of the tech world. True tech companies are being pushed aside and are falling quickly into the “means to an end” category vs. being the end itself. A few quick points when looking at HP v Facebook.

  • Facebook stands to double the market cap of HP in just 8 years
  • Facebook has somewhere north of 2000 employees while HP has around 325,000
  • Facebook revenue last year was over $3 billion while HP’s net PROFIT was almost $10 billion
  • HP started in a garage (an iconic Valley image) while Facebook started in Cambridge, MA in the new symbol of the start-up, a dorm room (Google did it as well just on another coast)
  • Facebook is making news on the way up while HP makes it on the way down

This kind of side by side comparison can come off as a bit confusing. HP has 3 times the profit that Facebook has in total revenue. HP employs about 150 times the number of people Facebook does. HP is over seventy years old and has deep roots while Facebook is a newcomer.

So why the upswing for Facebook and the bleak outlook for HP? It’s the realization that the past means nothing. Why do you think mutual funds advertise their great results then put the asterisk on it which reads that past results are not an indicator of future performance”?

The future is not in hardware. That’s not new but today it becomes REALLY obvious. The future is in selling and marketing. Consumers may one day simply have dumb boxes that let them access everything in the cloud. If a large portion of your revenues is dependent on hardware sales and innovation you are likely to be a dinosaur much sooner than later. Hardware will be needed but it might become so commoditized that brands might not even matter anymore. HP, Dell, Acer etc will not matter in the least. They barely do today.

So what’s the point? The point is that today likely marks the key day when the tide truly turned toward the Internet age. We have the evidence in Facebook’s success and HP’s distress.

If you or your company have not fully embraced the Internet era let today be your final wake-up call. There will not be any tears shed for the loss of once powerful companies. Companies like HP could suffer the same fate as the horse and buggy if they are not moving where the world moves.

To heck with HP! Are you moving? If not, why not?

12f6b VerticalBanner 468by60 static2 Ring in the New: Facebook Grows While HP Contemplates Huge Cuts

 Ring in the New: Facebook Grows While HP Contemplates Huge Cuts
 Ring in the New: Facebook Grows While HP Contemplates Huge Cuts

 Ring in the New: Facebook Grows While HP Contemplates Huge Cuts  Ring in the New: Facebook Grows While HP Contemplates Huge Cuts  Ring in the New: Facebook Grows While HP Contemplates Huge Cuts  Ring in the New: Facebook Grows While HP Contemplates Huge Cuts  Ring in the New: Facebook Grows While HP Contemplates Huge Cuts  Ring in the New: Facebook Grows While HP Contemplates Huge Cuts  Ring in the New: Facebook Grows While HP Contemplates Huge Cuts

[via Affiliate Pilgrim]

YouTube Merch Store Partners with CafePress


3dbda youtubemini YouTube Merch Store Partners with CafePressCafePress merchants will now be able to bring customized online commerce to their YouTube Merch Store. 

This new feature will allow CafePress Shop owners to obtain more conversions by displaying merchandise on their YouTube channels. Inventory can be added with tools that enable retailers to search for and select products from their CafePress shops.

Then, when a fan clicks on a featured product, YouTube will redirect the consumer to CafePress where the products are available for purchase, and a 10 percent sales commission is earned by the CafePress Shop owner.

"CafePress and YouTube have a lot in common; YouTube has an hour of video uploaded every second about almost any topic imaginable, and CafePress has a catalog of over 300 million custom products on every subject imaginable," says Joe Schmidt, CafePress Chief Marketing Officer. "Now, CafePress products are available on YouTube to create a relevant, contextual shopping platform."

Merchants must be a YouTube partner in good standing who has been enabled for the YouTube Merch Store program in order to create a store. However the store feature may not appear immediately because it is gradually being rolled out over the next few months.

When the feature is available, merchants with accounts for both companies will see a “Store” tab, which will enable them to choose the merchandise that they want to showcase to their YouTube fans. Checkout the example below of CafePress merchant and YouTube partner Geek & Sundry, who has already utilized the new feature.

cd855 youtubestore YouTube Merch Store Partners with CafePress

 

 YouTube Merch Store Partners with CafePress

[via Website Magazine]

Free Shirt Friday – Lead Ferret

This site is currently in the beginning stages but it has the potential to blow up big! LeadFerret is an online data base filled with businesses and their employee contact information that you can get for free.  The great part is if they don’t have a company/person you are looking for just let them know and they will hunt them down for you.

b5923 IMG 3553.JPG Free Shirt Friday – Lead Ferret

If you would like to see your website or company featured on Free Shirt Friday click here

Trying to increase your Google rank that is like no other?

 Free Shirt Friday – Lead Ferret  Free Shirt Friday – Lead Ferret  Free Shirt Friday – Lead Ferret  Free Shirt Friday – Lead Ferret  Free Shirt Friday – Lead Ferret

 Free Shirt Friday – Lead Ferret

[via Shoe]

Twitter Admits Not Everyone Likes the Bieb and Offers Tailored Suggestions

5ca16 Twitter logo Twitter Admits Not Everyone Likes the Bieb and Offers Tailored SuggestionsIf you have ever signed up for a new Twitter account you have been ‘offered’ a list of suggested people to follow. Let’s just say that unless you intend to use Twitter for the most shallow and useless reasons (which, let’s face it, most do but I digress) that suggestion list is awful.

Well, six long years into this Twitter has admitted as much. As a result they are introducing tailored suggestions. The Twitter blog explains

Currently, when new users come to Twitter, we show them all almost the same suggestions for what or who to follow. That isn’t ideal. Since you have individual interests, you should get individual suggestions. After all, even though millions of people love Justin Bieber, FC Barcelona or Kim Kardashian, not everyone using Twitter may want to follow them.

To make it easier and faster for everyone to get started on Twitter, we’re beginning some experiments with tailored suggestions in a number of countries around the world. The first experiment will show new users a list of accounts that we recommend you follow, alongside a timeline filled with Tweets from those accounts.

This kind of personalization along with yesterday’s Do Not Track announcement shows that Twitter is working to make it more useful and efficient for users and marketers alike.

In a world where most social media news is about how someone or something has either gotten worse or is further abusing your privacy maybe Twitter is paying attention and figuring they can look different by doing something useful. Wow, now there is a novel concept in today’s business world.

Join the Marketing Pilgrim Facebook Community

 Twitter Admits Not Everyone Likes the Bieb and Offers Tailored Suggestions
 Twitter Admits Not Everyone Likes the Bieb and Offers Tailored Suggestions

 Twitter Admits Not Everyone Likes the Bieb and Offers Tailored Suggestions  Twitter Admits Not Everyone Likes the Bieb and Offers Tailored Suggestions  Twitter Admits Not Everyone Likes the Bieb and Offers Tailored Suggestions  Twitter Admits Not Everyone Likes the Bieb and Offers Tailored Suggestions  Twitter Admits Not Everyone Likes the Bieb and Offers Tailored Suggestions  Twitter Admits Not Everyone Likes the Bieb and Offers Tailored Suggestions  Twitter Admits Not Everyone Likes the Bieb and Offers Tailored Suggestions

[via Affiliate Pilgrim]

What If Your Customers Could Talk to Your CRM

 What If Your Customers Could Talk to Your CRM
 What If Your Customers Could Talk to Your CRM

I spend a lot of time talking to and about the stuff that we do to make it work now. So sometimes it’s a real treat to get to talk to someone that’s so far out ahead of most of us in their thinking that you pretty much just listen with your mouth open when they talk. (I would put my conversation with Kevin Kelly in this class)

c04fa 4839019821 fd0ddec803 What If Your Customers Could Talk to Your CRMRecently I had a chance to visit for a bit with one of those folks – Doc Searls. Doc is senior editor for Linux Journal, alumnus fellow with the Berkman Center for Internet and Society at Harvard University and co-author of the seminal work – The Cluetrain Manifesto with Rick Levine, Christopher Locke and David Weinberger. (Look for our conversation in a coming episode of the Duct Tape Marketing Podcast.)

In 2000, Searls and company painted the road map for what was coming only to have it high jacked to some degree by marketers that misinterpreted the manifesto as a foreshadowing of social media. When Cluetrain told the world that markets are conversations, they meant, I fear, that we as marketers should have an actual conversation and not simply listen and react in ways that tailored our marketing conversations to the research we are now able to obtain via social sharing. (Click on this search for “markets are conversations” and you’ll get an even grimmer sense of this.)

In Searls’ latest work, The Intention Economy, he returns to the notion of conversations but puts the onus and control firmly in the hands of the consumer and not the organization. A great deal of the work that Searls was engaged in at Berkman surrounding the notion of something that’s become known as Vendor Relationship Management or VRM.

The idea of VRM is drawn from the traditional customer relationship language, but shifts the management aspect to the customer instead of the organization. In a VRM environment, the customer controls a great deal of the data and experience and is the determining party in how much or how little is tailored to their wants.

One doesn’t have too look to far out into future space to imagine a technology that enables customer to interact with CRM platforms in a way that allows them to decide what to share, what to update and what to request.

Can you imagine how powerful this type of true conversation could be?

The real hurdle is data trust, or lack of, but I believe we are sitting on a privacy bubble.

So, at what point do we rebel against being used as part of Facebook’s product? At what point do we start to demand the ability to control our own health records? At what point do we tell CVS to shove the little stupid rewards card and start to spend only with those that accept markets are conversations and that relationships are not data.

Enable true intentions in your customer relationships and open your organization to a world of commerce that does not currently exist.

What If Your Customers Could Talk to Your CRM is a post from: Small Business Marketing Blog from Duct Tape Marketing

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 What If Your Customers Could Talk to Your CRM

Digital River Launches App Practice Suite


20e32 digitalriver mini Digital River Launches App Practice SuiteA new suite of tools from e-commerce outsourcing company Digital River are aiming to help online merchants find additional ways to drive revenue across multiple platforms.

The App Practice suite offers online merchants ways to monetize and distribute digital and physical products and services over an abundance of devices, operating systems and commerce channels that buyers use for shopping and engaging with content.

The new suite is part of Digital River’s Global Commerce enterprise solution, and features tools that can be used to increase revenue as well as the lifetime value of consumers – including a solution for cloud billing and subscriptions, a white-labeled enterprise app store, in-app purchasing and marketplaces technology, as well as app monetization and lifecycle optimization services.

 “The App Practice further enables online merchants to grow their revenue through alternative channels while maintaining direct relationships with their buyers,” says Mary Suddendorf, group vice president, product at Digital River. “As the retail landscape continues to consolidate and evolve, the direct-to-buyer relationship is more critical than ever before to building and growing a successful global online business.” 

 Digital River Launches App Practice Suite

[via Website Magazine]

Seth Godin on When You Should Start Marketing Your Product, Service, or Idea

 Seth Godin on When You Should Start Marketing Your Product, Service, or Idea

154f2 cb podcast cover Seth Godin on When You Should Start Marketing Your Product, Service, or Idea

What is marketing?

Is it a process of gathering as much money as you can, throwing it to the “creative” winds, and hoping something will come back?

Is it a practice of interrupting as many people as possible with a message they don’t care about, and never asked to receive?

Is it a performance you frantically stage around your product, service, or idea, in the final moments before launching it into the world?

Or is it something else entirely? And if it is, how and when do we employ it?

Seth Godin has been asking, answering, and living out these questions for decades. In the process, he’s written thirteen best-selling books, built dozens of companies, and crafted one of the most influential blogs on the planet.

He’s on the show today, delivering a fast and elemental definition of marketing, and what it means to engage an audience in the post-industrial era. Don’t miss this …

In this episode we discuss:

  • Seth’s definition of marketing
  • When you should start marketing your product, service, or idea
  • Why running a ton of ads just doesn’t work anymore
  • The most important element of good marketing
  • The most dangerous element of bad marketing
  • How the Internet builds trust, and why you must get it
  • A stunning example of breaking out of the old marketing system

Hit the flash player below to listen now:

Other listening options:

The Show Notes:

About the Author: Robert Bruce is Copyblogger Media’s Copywriter and Resident Recluse. Get more from Robert on Twitter and Google+.

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[via Copyblogger]